Before you open a support ticket, have a look into the following hints for password reset, lost MFA linking and other trouble shooting solutions. You can often do this by yourself:
If you have trouble with your second factor (phone change/reset or crash) you need an reset from the second factor linking of your MSI User Account.
→ In this case please ask a colleague with an active MSI User Account to create an IT-Help Ticket at our service desk for you: Get IT Help >
→ If you don't have someone with an MSI User Account, you can write an email to support@msi.audi.com
Your password is up to date and your MFA is linked to your mobile device, but you cannot log-in to the MSI Platform Services?
→ In this case please ask a colleague with an active MSI User Account to create an IT-Help Ticket at our service desk for you: Get IT Help >
→ If you don't have someone with an MSI User Account, you can write an email to support@msi.audi.com
If you log-in to MSI Platform Services for the first time, and you do that with your VW Group User (K-UMS), your new MSI User Account will be generated automatically.
As this new account is free of charge, you won't have access to any MSI Platform Service except to our Support service desk and to our MSI Community Space (with knowledge base).
You need access to an MSI Platform Service application? Then you will have to take the following steps:
If you want to close an own new contract for using MSI Platform Services, please open an MSI Billing Account Request ticket (internal link) at our Support Service Desk or write us an email to contact@msi.audi.com – We will be happy to set up a first meeting and provide you with all necessary informations.
© 2023 Audi Business Innovation GmbH